Customer Support
ASAP Automation provides customers with essential support functions, including around-the-clock support and online services for reporting, tracking and resolving issues.
Technical Support Services
ASAP Automation maintains a full time staff of product programmers, product installation technicians, and product Help Desk technicians to sustain your operation. The ASAP Customer Support Program (CSP) offers two support options:
- Gold support plan offers coverage from 8am to 5pm Monday through Friday.
- Platinum support plan offers coverage 24 hours a day 365 days a year.
With either of these plans, a special phone number is provided that routes your call to our on call support technician. To guarantee that you will receive a timely response, ASAP Automation has escalation procedures in place in the unlikely event that our main on call support technician is unavailable.
Features and Benefits
- Support for all technical inquiries.
- Prioritization handling of emergency situations.
- Priority case handling—All calls received from active support registrants are handled prior to those call received from non support customers
- Continuity of operations - Immediate access to a knowledgeable after sales support staff to quickly resolve software related issues and maintain system up time
- Software escrowing—Your source code is sent to an off site facility for safe keeping in the event of a major catastrophe
- ASAP expertise on 3rd party components—Access to additional ASAP resources in controls, networking, server configuration, database administration, etc. to supplement your own resource.
- Free software upgrades—Free product updates to new releases of the ASAP software.
- Discounted rates for software enhancements and add-ons.
- Support for products that are no longer available.
- Fast and competent.
- Network of specialists.
- Personal support for all technical inquiries.
Report Issues
North America
Critical Issues
Please report critical issues by calling the number below.
Gold: 1-800-905-4147
Non-critical Issues
Please report non critical issues by emailing customer support at support@asapauto.com
Asia / Pacific:
Phone: + 91 80 - 6616 7800/01
Email: asapindiasupport@asapauto.com
** Answers to all technical inquiries in English
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